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FAQ
- What sizes do you offer?
- We offer a wide range of sizes fromMedium,L, XL to XXL. Please refer to our size chart on each product page for specific measurements and fit details.
- How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our shipping partner’s website.
- What is your return policy?
- We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns page for more details and instructions.
- Do you offer international shipping?
- Yes, we ship to many countries worldwide. Shipping fees and delivery times vary by location. Check our Shipping Information page for more details.
- How can I contact customer service?
- You can reach our customer service team via email at info@ladiesbrapanty.com during business hours (Monday to Sunday, 27*7). We also offer live one-to-one video call support for personalized assistance.
- Can I change or cancel my order?
- If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make modifications, but we will do our best to assist you.
- Do you offer gift cards?
- Yes, we offer digital gift cards in various denominations. You can purchase them directly from our Gift Cards page.
- What payment methods do you accept?
- We currently accept payments only through UPI (Unified Payments Interface). This includes popular UPI apps like Google Pay, PhonePe, Paytm, and BHIM.
- Do you have a physical store?
- Currently, we operate exclusively online. However, we occasionally host pop-up shops and events. Sign up for our newsletter to stay informed about upcoming events and new collections.
- How can I start a live video call with customer service?
- You can start a live one-to-one video call with our customer service team by clicking the “Live Video Call” button available on our Contact Us page. This feature allows you to connect directly with a representative for immediate assistance.
- What can I expect from a live video call with customer service?
- During a live video call, our customer service representative can assist you with product inquiries, styling advice, order issues, and more. This personalized service aims to provide you with the best possible shopping experience.
- How do I make a UPI payment?
- During checkout, select UPI as your payment method. You will be prompted to enter your UPI ID. Approve the payment request from your UPI app to complete the transaction. Detailed instructions will be provided at checkout.
